FAQ

Child Safety Seats

24-7 RIDE recommends that small children 5 years and under be secured in a child restraint seat for transportation. It is the responsibility of a child’s parent or caregiver to provide the Child Restraint System when transporting children in van and/or private sedan.  24-7 RIDE does offer One Infant/child seat and 1 Booster seat for an additional cost of $45.00 for each. You will be given the option to add this service during your booking process.

Pets

A $35.00 cleaning fee will be added for any size pet. (Even if it is a
service Dog)

Do you charge any taxes in addition to the fare?

We do not charge any tax on our fares.

Do we have to share the vehicle with other passengers?

No. We only provide private non-stop services.

Are all the passengers included in the fare I was quoted?

Yes. The fare is based on the total number of passengers you have
entered.

What time should I select for my pickup time at the airport?

We suggest 20 minutes after your domestic flight arrival time, and 45
minutes after your international flight arrival time.

Change of vehicle/service type

It is possible that due to an unforeseen situation the vehicle you have ordered might not be available at the time of the service. In this situation, a different vehicle type will be sent to avoid leaving you stranded. The replacement vehicle will still accommodate the number of passengers and luggage in your party. If the new vehicle assigned costs less in fare, 24-7 RIDE will refund you the difference. If the new vehicle assigned costs more in fare, 24-7 RIDE will notify of he upgrade fee in writing via text and email and give you the option to accept or reject to cancel the service and receive a full refund. However, If we do not receive your response to accept or reject and you choose
to take the ride, you will be charged for the upgrade fee. 

Toll Roads & Parking Fees

24-7 RIDE does not cover “The Toll Roads” and parking fees.
Should the drivers find it necessary to use “The Toll Roads” to get
to and or transport passengers to their destination, 24-7 RIDE will charge these fees to the same card used for the reservation.

Gratuity – (Normal gratuity amount is 20%)

Fares do not include Gratuity. If you wish to tip your driver, it would be greatly appreciated. You may do so using any of the following options.

1. Cash to driver – (preferred)

2. Text your driver the dollar amount or a percentage you would like them to add to your reservation and we will email you the updated receipt.

Flight Delays/Early arrivals?

We only track Airport flight arrivals – you need to provide us with the correct airline/flight number so that we can track your flight to accommodate an earlier/delayed arrival. 

If you do not provide us with the correct flight information at latest 3 hours prior to your pickup time, the driver will show up at your requested pick-up time and if you are not ready, you will be marked as no-show, no refund and the reservation will be cancelled. 

Where do I meet my driver when I arrive at the airport/cruise port?

Curbside Pickups

Right in front of your terminal. Do Not go to the Uber/Lyft/Taxi transportation lot outside the airport. Once you are outside right in front of your terminal and ready for pick up, you are to call us at: 
 

888.700.1222 Option (1) 

M-F 8:00 AM – 10:00 PM 
S-S 9:00 AM – 10:00 PM

Or

Driver directly 

Please check your email and text shortly prior to your arrival for your driver’s direct contact information.

Meet & Greet

Your driver will be waiting for you inside the airport terminal in front of the baggage claim holding a sign with your name. There will be an additional $85.00 fee for this service plus parking fees.

Changes/cancelations.

All changes, cancellations and rescheduling must be requested in writing by emailing us at agent@247ride.com or simply reply to the itinerary email you received from 24-7 RIDE. For these change requests to be considered valid, you must receive a written reply from 24-7 RIDE confirming the changes.     

Pickup Times – What is considered on-time pickup?

Rescheduling policy

No charge to reschedule your reservation more than 24hrs before your pickup time. 

No rescheduling is allowed within the 24hrs window prior to your pickup time, for any reason. If you need to reschedule, you will need to cancel the existing reservation and book a new one. (Refer to cancelation policy below).

You cannot reschedule a future reservation to be picked up in the next 24hrs. You will need to cancel that reservation and book a new one. (Refer to cancelation policy below)

Cancellations.

An additional 30% charge will be placed on your credit card should you choose to cancel your reservation more than 24hrs prior to your pickup time. The original fare amount will be refunded within 10 business days.

No refund should you choose to cancel your reservation less than 24 hours before your pickup time, (for any reason).

It is your responsibility to provide us with the correct flight information and notify us of any changes. If you do not provide us with a correct flight information at least 3 hours prior to your scheduled pick-up
time to track your flight, the driver will show up at your scheduled pick-up time and if you are not ready, your reservation will be canceled and
marked as Customer No Show – No Refund. 

No rescheduling is allowed within the 24hrs window prior to
your pickup time, for any reason. If you need to reschedule, you will need to cancel the existing reservation and book a new one. (Refer to cancelation policy below).

You cannot reschedule a future reservation to be picked up in the next 24hrs. You will need to cancel that reservation and book a new one. (Refer to cancelation policy below)

Refunds.

Refunds usually show in your account within 10 business days.

Delayed/Early Pick-Up Charges and Waiting Charges.

Flight arrives early – we will reschedule your pickup time to 20 minutes after a domestic flight landing time and 45 minutes after an international flight landing time. The early pick-up charges are calculated at a rate of $1.50 for each minute that the schedule was adjusted to an earlier pick-up time and $1.50 for each additional minute you are delayed after the new pick-up time until you are picked up. If we do not hear from you, these charges will accumulate for up to 2 hours before marking your reservation as customer No-Show, No-Refund. 

Note: If we are unable to reschedule you to an earlier pick-up time, you must wait for your original pick-up time. 

No-Show – No Refund

Non-Airport pick-ups – The driver will wait up to 5 minutes after your scheduled pickup time before marking your reservation as No-Show (No Refund). However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

For all Airport arrivals, the allowed waiting time is 20 minutes after a domestic flight landing time and 45 minutes after an international flight landing time before marking the reservation as canceled, No Show – No Refund. However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

It is your responsibility to provide us with the correct flight information at least 3 hours prior to your pick up time to track your flight. If you do not provide us with correct flight information we will use your requested pick up time as the confirmed pick up time and if you are not ready for pick up at your requested pick up time, we will mark your reservation as Customer No Show – No Refund. However, if the driver’s schedule allows, he will wait for you for up to 2 hours past your pick up time. Waiting charges will apply.

For all other pick-up locations, the driver will wait up to 5 minutes after your scheduled pickup time before marking your reservation as No-Show (No Refund). However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

Change of vehicle/service type

It is possible that due to an unforeseen situation the vehicle you have ordered might not be available at the time of the service. In this situation, a different vehicle type will be sent to avoid leaving you stranded. The replacement vehicle will still accommodate the number of passengers and luggage in your party. If the new vehicle assigned costs less in fare, 24-7 RIDE will refund you the difference. If the new vehicle assigned costs more in fare, 24-7 RIDE will notify you of the upgrade fee in writing via text or email prior to your pick up time. If you take the ride, 24-7 RIDE will charge you the upgrade fee. If you choose not to take the ride or cancel the reservation, there will be no refund. (Please refer to our cancellation policy above.)

Traffic Delay Charges

Toll Roads & Parking Fees

24-7 RIDE does not cover “The Toll Roads” and parking fees. Should the drivers find it necessary to use “The Toll Roads” to get to and or transport passengers to their destination, 24-7 RIDE will charge these fees to the same card used for the reservation.

Liability
 

The company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. The sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid by the customer. The driver has the right to terminate the run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in our vehicles. Overtime
pay will apply after the first 10 minutes of prearranged time described on the run sheet. Not responsible for delays or the termination in winter caused by unsafe road conditions (e.g., not salted, accidents, etc.). Not responsible for articles left in the vehicle. Vehicles cannot be loaded beyond seating capacity.

Site Terms of Use
  

Thank you for visiting the 24-7 RIDE website titled www.247RIDE.com (the Site). In return for gaining access to the Site and using it, you agree to be bound by the following Terms of Use without limitation or qualification; therefore, please review this Policy before proceeding. If you do not agree with this Terms of Use Policy, do not access, and use the Site. 24-7 RIDE reserves the right to change this Terms of Use Policy and to make changes to any of the products or programs described on the Site at any time without notice. Any revisions are binding on you; and therefore, you should periodically visit this page when you use the Site to review the current Terms of Use Policy that binds you. 24-7 RIDE from time to time enters into agreements with third parties to provide our customers with the opportunity to obtain special services and information offered by the third parties. You will not be in violation of this Terms of Use Policy when acting in accordance with the terms of use policies of any such programs.

By using this site, you represent and warrant that you are 18 years of age or older and possess the legal ability to agree to the terms of this Terms of Use Policy. You also agree to indemnify, defend, and hold harmless 24-7 RIDE and its affiliates, from and against all claims, demands, proceedings, suits, and actions arising from your use of this Site.

This web site may contain inaccuracies and/or typographical errors, 24-7 RIDE, may change, or improve the content of this Site at any time
and without notice. 24-7 RIDE makes no warranties as to the completeness or accuracy of the content of this Site. The use of the Site is at your own risk. The content of the Site is “as is” and without warranty of any kind either express or implied, including without limitation any implied warranties of expectation of privacy, fitness for a particular purpose, merchantability, non-infringement, or title. In no event will 24-7 RIDE, and its affiliates, be liable for any damages whether consequential, direct, incidental, indirect, or otherwise arising from or connected with the use of the Site or any of its content.

When you provide us with information about your travel, you
agree that the information will be accurate. We agree to use this information in a manner consistent with our privacy policy, which can be reviewed by clicking on “Privacy Policy” at the bottom of any page. While we take steps to safeguard and prevent the unauthorized access to your private information, we are not responsible for the acts of those who may gain unauthorized access to the information, and make no warranty, express or implied that we will be able to prevent unauthorized access to your private information. In no event will 24-7 RIDE, and its affiliates, be liable for any damages whether consequentially, directly, incidentally, or indirectly arising out of or in any way connected with a third party’s unauthorized access to your information.