Site Terms of Use/Terms & Conditions

Thank you for visiting 24-7 RIDE website titled www.24-7RIDE.com (the Site). In return for gaining access to the Site and using it, you agree to be 
bound by the following Terms of Use without limitation or qualification; therefore, please review this Policy before proceeding. If you do not
agree with this Terms of Use Policy, do not access and use the Site. 24-7 RIDE reserves the right to change this Terms of Use Policy and to make 
changes to any of the products or programs described in the Site at any time without notice. Any revisions are binding on you; and,
therefore, you should periodically visit this page when you use the Site to review the current Terms of Use Policy that binds you. 24-7 RIDE
from time to time enters into agreements with third parties to provide our customers with the opportunity to obtain special services and
information offered by the third parties. You will not be in violation of this Terms of Use Policy when acting in accordance with the terms of use
policies of any such programs.

By using this site, you represent and warrant that you are 18 years of age or older and possess the legal ability to agree to terms of this Terms
of Use Policy. You also agree to indemnify, defend, and hold harmless 24-7 RIDE and its affiliates from and against any and all claims, demands,
proceedings, suits, and actions arising from your use of this Site.

This web site may contain inaccuracies and/or typographical errors, 24-7 RIDE, may change or improve the content of this Site at any time and
without notice. 24-7 RIDE makes no warranties as to the completeness or accuracy of the content of this Site. The use of the Site is at your own
risk. The content of the Site is “as is” and without warranty of any kind either express or implied, including without limitation any implied
warranties of expectation of privacy, fitness for a particular purpose, merchantability, non-infringement, or title. In no event will 24-7 RIDE, or
its affiliates are not liable for any damages whether consequential, direct, incidental, indirect or otherwise arising from or connected with the use
of the Site or any of its content.

When you provide us with information for your travel, you agree that the information will be accurate. We agree to use this information in a
manner consistent with our privacy policy, which can be reviewed by clicking on “Privacy Policy” at the bottom of any page. While we take steps
to safeguard and prevent the unauthorized access to your private information, we are not responsible for the acts of those who may gain
unauthorized access to the information, and make no warranty, express or implied that we will be able to prevent unauthorized access to your
private information. In no event will 24-7 RIDE, and its affiliates be liable for any damages whether consequentially, directly, incidentally, or
indirectly arising out of or any way connected with a third party’s unauthorized access to your information.

Gratuity – (Normal gratuity amount is 20%)

Fares do not include Gratuity. If you wish to tip your driver, it would be greatly appreciated. You may do so using any of the following options.

1. Cash to driver – (preferred)

2. Text your driver the dollar amount or a percentage you would like them to add to your reservation, and we will email you the updated receipt.

Round-Trip bookings 

If you booked a roundtrip reservation, each leg of your trip is treated as its own stand-alone reservation with its own unique reservation number. Any request to change or update one leg of your trip does not automatically affect the other, unless both reservation numbers are mentioned. 

If one leg of your trip is canceled by you or 24-7 RIDE for any reason, it cannot be assumed the other leg is
also canceled. The other leg will remain active, and all the terms and the conditions of this agreement will apply to it as its own standalone
reservation.

Flight Delays/Early arrivals

We only track Airport flight arrivals. You need to provide us with the correct airline/flight number so that we can track your flight to accommodate an earlier/delayed arrival.

We only monitor flights within the 3-hour window prior to the scheduled pickup time.

Airport pickups only – We only adjust the pickup time to any time within a 3-hour window of your scheduled pickup time due to flight delays or early arrivals. (Time adjustment fees will apply. Please refer to Delayed/Early Pick-Up and Waiting Charges section below)

Any adjustment that pushes the pickup time beyond 3 hours will result in the cancellation of the reservation with no refund, and a new reservation must be made.

If your flight arrives early, we will do our best to accommodate you. However, you are required to wait for your scheduled pickup time.

If you change your airline/flight number, you must notify us more than 24-hrs prior to your pickup time.

If you change flight number within the 24-hrs window prior to your pickup time, you will be canceled with no refund and a new reservation must be made.

If your flight is delayed more than 3 hours or if the delay pushes your pickup time to after midnight, your reservation will be canceled with no refund and a new reservation must be made on our website.

If you do not provide us with the correct flight information at least 3 hours prior to your pickup time, and you are not ready at the requested pickup time, you will be marked as a “Customer No-Show” and your reservation will be canceled with no refund. However, if our schedule permits, we may be able to accommodate you up to two hours before marking your reservation as a “Customer No-Show” or until you are picked up. Please refer to our “Delayed/Early Pick-Up Charges and Waiting Charges” for more details.

Where to meet the driver when arriving at the airport/cruise port

Curbside Pickups

Right in front of your terminal. Do Not go to the Uber/Lyft/Taxi transportation lot outside the airport.

We will email and text you your driver’s contact information within an hour before your scheduled pickup time. If you do not receive a text or email with your driver’s contact information, please wait for the driver at your scheduled pickup time and remain there for up to 20 minutes after the scheduled time to allow the driver to arrive.

Once you are outside right in front of your terminal and ready for pick up, you are to contact your driver directly.

Meet & Greet

Your driver will be waiting for you inside the airport terminal in front of the baggage claim holding a sign with your name. There will be an additional $85.00 fee for this service plus parking fees.

Changes/cancellations

All changes, cancellations and rescheduling must be requested in writing by emailing us at agent@247ride.com or simply reply to the itinerary email you received from 24-7 RIDE. For these change requests to be considered valid, you must receive a written reply from 24-7 RIDE confirming the changes.

You cannot change the original location of your pick-up and/or drop-off address. This will result in your reservation being canceled and you will need to book a new reservation online. 

Once a reservation has been canceled, it cannot be reactivated. You must book a new reservation. 

 

Pickup Times

Although it is rare, it is possible for drivers to run a little late due to unforeseen situations. Please allow a 20-minute delay when scheduling your pickup time.

In a rare event if the driver arrives late to your pickup location, there will be no refund, or any discounts should you choose to wait and take the ride.

Airport pick-ups – in case of heavy traffic inside the airport, it can take the driver up to 30 minutes to get to you once you are ready for your pick-up.

Rescheduling policy

No charge to reschedule the date and time of your reservation more than 24hrs before your pickup time.  

No rescheduling is allowed within the 24hrs window prior to your pickup time, for any reason. If you need to reschedule, you will need to cancel the existing reservation and book a new one. (Refer to the cancellation policy below).

We only adjust the pickup time to any time within a 3-hour window of your scheduled pickup time due to flight delays or early arrivals.

Airport pickups only – We only adjust the pickup time to any time within a 3-hour window of your scheduled pickup time due to flight delays or early arrivals. Any adjustment that pushes the pickup time beyond 3 hours will result in the cancellation of the reservation with no refund, and a new reservation must be made.

You cannot reschedule a future reservation to be picked up in the next 24hrs. You will need to cancel that reservation and book a new one. (Refer to cancelation policy below)

Cancellations

There will be a 50% fee for canceling your reservation for any reason. 

There will be No refund should you choose to cancel your reservation within the 24-hour window prior to your pickup time, (for any reason).

If you change flight number within the 24-hrs window prior to your pickup time, you will be canceled with no refund, and a new reservation must be made.  

If your flight is delayed more than 3 hours or if the delay pushes your pickup time to after midnight, your reservation will be canceled with no refund and a new reservation must be made on our website.

Airport pickups only – We only adjust the pickup time to any time within a 3-hour window of your scheduled pickup time due to flight delays or early arrivals. Any adjustment that pushes the pickup time beyond 3 hours will result in the cancellation of the reservation with no refund, and a new reservation must be made.

We only track Airport flight arrivals. It is your responsibility to provide us with the correct flight information and notify us of any changes. If you do not provide us with correct flight information at least 3 hours prior to your scheduled pick-up time to track your flight, and you are not ready at your scheduled pick-up time, your reservation will be canceled and marked as Customer No Show – No Refund. However, if our schedule allows, we will accommodate your reservation for up to two hours before marking your reservation as Customer No-Show and No-Refund or all the way up to the point you are picked up or our schedule no longer allows. Please refer to our (Delayed/Early Pick-Up Charges and Waiting Charges.)

No rescheduling is allowed within the 24hrs window prior to your pickup time, for any reason. If you need to reschedule, you will need to cancel the existing reservation and book a new one. (Refer to the cancellation policy below).

You cannot reschedule a future reservation to be picked up in the next 24hrs. You will need to cancel that reservation and book a new one.

At times drivers can be a little late due to unforeseen situations. Please allow a 20-minute delay when scheduling your pickup time. There will be no refund if you cancel your ride before the allotted 20 minutes that the driver can be delayed past your pickup time.

Once a reservation has been canceled, it cannot be reactivated. You must book a new reservation.

Refunds

There will be no discounts, credits or refunds of any kind once you take the ride and your transfer is completed.

Refunds usually show in your account within 48 – 72 business hours.

Delayed/Early Pick-Up and Waiting Charges

Flight arrives early – we will reschedule your pickup time to 20 minutes after a domestic flight landing time and 45 minutes after an international flight landing time. The early pick-up charges are calculated at a rate of $1.50 for each minute the schedule is adjusted to an earlier pick-up time and $1.50 for each additional minute you are delayed after the new pick-up time or up to the allotted delayed time before marking the reservation as No-Show No-Refund. If we do not hear from you, these charges will accumulate for up to 2 hours before marking your reservation as customer No-Show, No-Refund. 

Note: If we are unable to reschedule you to an earlier pick-up time, you must wait for your original pick-up time. 

Flight arrives late – a delayed pick-up fee will be applied at a rate of $1.50 for each minute past your original scheduled pick-up time up to 2-hrs before marking your reservation as customer No-Show, No-Refund. If our schedule allows, these charges will 
add up to the point you are picked up, or we can no longer wait. 

For all other pick-up locations – there will be a $1.50 charge for each minute you are delayed past your scheduled pick-up time up to the point where everyone is on board and the driver is ready to drive off, or all the way up to the point where the driver can no longer wait and marks your reservation as Customer No-Show, No-Refund.

There will be a $1.50 charge for each minute you choose to be picked up earlier than your scheduled pickup time.  

Traffic Delay Charges   

Predicting future traffic and road conditions is not possible until your transfer is completed. To maintain consistency in pricing, we calculate our rates using Google Maps’ fastest travel time of 4:00 AM, when traffic is minimal.

After completing your transfer, we compare the actual trip duration (as tracked by our vehicle’s GPS) to the estimated 4:00 AM non-traffic travel time. If the actual trip takes longer, the additional time is charged at a rate of $2.00 per minute.

Trip Start & End Time

The start time of your trip depends on one of the following scenarios:

1.     Airports, Cruise Ports & Major Event Arenas Curbside Pickups:

Drivers are required to wait outside the premises until their passengers are ready for pickup. The duration of your transfer begins the moment the driver leaves the staging area outside the port or arena to meet you. (Not at the time of pickup), and it ends once the driver has exited their premises. (Not at the time of drop-off).

2.     Airport Meet & Greet Services:

Your duration begins the moment the driver departs with all passengers on board the vehicle.

3.     All Other Pickup Locations:

Your duration begins the moment you are picked up.
 

 Extra Stop Charges

 

There will be a $20.00 charge for each stop along the way. Plus $2.00 for each additional minute added to the duration of the original trip.    

No-Show – No Refund

Non-Airport pick-ups – the driver will wait up to 5 minutes after your scheduled pickup time before marking your reservation as No-Show (No Refund). However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

For all Airport arrivals – If you have provided us with the correct flight information – we allow up to 20 minutes after a domestic flight landing time and 45 minutes after an international flight landing time before marking the reservation canceled, No Show – No Refund. However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

It is your responsibility to provide us with the correct flight information at the latest 3 hours prior to your pickup time so that we can track your flight to ensure pickup. If you do not provide us with correct flight information more than 3 hours prior to your pickup time, we will show up and if you are not ready at your original request pickup time, we will mark your reservation as Customer No Show – No Refund. However, if the driver’s schedule allows, he will wait for you for up to 2 hours past your pickup time and waiting charges will apply.

For all other pick-up locations, the driver will wait up to 5 minutes after your scheduled pickup time before marking your reservation as No-Show (No Refund). However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

Change of Vehicle/Service Type

It is possible that due to an unforeseen situation the vehicle you have ordered might not be available at the time of the service. Instead of cancelling your reservation and leaving you stranded, you authorize 24-7 RIDE to assign the next available vehicle that will accommodate the same number of passengers and luggage in your party. 

If the new assigned vehicle costs more in terms of the fare, 24-7 RIDE will waive the difference. Unless the change request is made by you, you will then be charged the extra fee in fare.

Toll Roads & Parking Fees

24-7 RIDE does not cover “The Toll Roads” and parking fees. Should drivers find it necessary to use “The Toll Roads” to get to and transport passengers to their destination, 24-7 RIDE will charge these fees to the same card used for the reservation.

Credit Card Disputes

We strongly advise against initiating a credit card dispute without first reviewing the legally binding terms and conditions you electronically signed at the time of booking, in order to avoid the following serious consequences.

Important Notice – Fraudulent Disputes

Filing a credit card dispute while knowingly failing to disclose that you agreed to our terms and conditions constitutes fraud—a serious violation of the law. Should a dispute be filed, we will promptly submit your electronically signed agreement to your bank as evidence. This may result in the dispute being flagged as fraudulent and permanently recorded in your banking history.

Collections and Credit Reporting

If your bank issues a chargeback in your favor, we will initiate recovery of the full disputed amount through a third-party collection agency. Please note that your bank has no jurisdiction over this process. The delinquency will also be reported to credit bureaus, which may negatively affect your credit score.

Temporary Authorization Fee

Please be advised that at times, depending on the reservation and other factors, 24-7 RIDE will put a temporary hold on your credit card. This is only a hold and not a charge. This hold will be in addition to what was already paid for the reservation. The average amount of the hold can be equal to double the amount of the original fare amount. This temporary 2 – 5 business day hold is necessary in case there are additional charges such as waiting charges, additional passengers that were not part of the original reservation, last minute extra stop request by you along the way, damage to the vehicle caused by passengers, traffic delays, just to name a few. This hold will be released once your ride is completed, minus any additional charges should there be one.

Should the temporary authorization hold get declined; you will be notified via email to release the hold or complete the authorization form that is emailed to you. If you do not comply, the reservation will be canceled, and our cancelation policy will apply.

Liability

The company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. The sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid by the customer. The driver has the right to terminate the run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in our vehicles. Overtime pay will apply after the first 1 minute of prearranged time described on the run sheet. 24-7 RIDE is Not responsible for delays or the termination in winter caused by unsafe road conditions (e.g., not salted, accidents, etc.). Not responsible for articles left in the vehicle. Vehicles cannot be loaded beyond seating capacity.

Site Terms of Use

Thank you for visiting the 24-7 RIDE website titled www.247RIDE.com (the Site). In return for gaining access to the Site and using it, you agree to be bound by the following Terms of Use without limitation or qualification; therefore, please review this Policy before proceeding. If you do not agree with this Terms of Use Policy, do not access, and use the Site. 24-7 RIDE reserves the right to change this Terms of Use Policy and to make changes to any of the products or programs described on the Site at any time without notice. Any revisions are binding on you; and therefore, you should periodically visit this page when you use the Site to review the current Terms of Use Policy that binds you. 24-7 RIDE from time to time enters into agreements with third parties to provide our customers with the opportunity to obtain special services and information offered by the third parties. You will not be in violation of this Terms of Use Policy when acting in accordance with the terms of use policies of any such program.

By using this site, you represent and warrant that you are 18 years of age or older and possess the legal ability to agree to the terms of this Terms of Use Policy. You also agree to indemnify, defend, and hold harmless 24-7 RIDE and its affiliates, from and against all claims, demands, proceedings, suits, and actions arising from your use of this Site.

This web site may contain inaccuracies and/or typographical errors, 24-7 RIDE, may change, or improve the content of this Site at any time and without notice. 24-7 RIDE makes no warranties as to the completeness or accuracy of the content of this Site. The use of the Site is at your own risk. The content of the Site is “as is” and without warranty of any kind either express or implied, including without limitation any implied warranties of expectation of privacy, fitness for a particular purpose, merchantability, non-infringement, or title. In no event will 24-7 RIDE, and its affiliates, be liable for any damages whether consequential, direct, incidental, indirect, or otherwise arising from or connected with the use of the Site or any of its content.

If you provide us with information about your travel, you agree that the information will be accurate. We agree to use this information in a manner consistent with our privacy policy, which can be reviewed by clicking on “Privacy Policy” at the bottom of any page. While we take steps to safeguard and prevent unauthorized access to your private information, we are not responsible for the acts of those who may gain unauthorized access to the information, and make no warranty, express or implied that we will be able to prevent unauthorized access to your private information. In no event will 24-7 RIDE, and its affiliates, be liable for any damages whether consequentially, directly, incidentally, or indirectly arising out of or in any way connected with a third party’s unauthorized access to your information.