FAQ

Child Safety Seats

24-7 RIDE recommends that small children 5 years and under be secured in a child restraint seat for transportation. It is the responsibility of a child’s parent or caregiver to provide the Child Restraint System when transporting children in van and/or private sedan.  24-7 RIDE does offer One Infant/child seat and 1 Booster seat for an additional cost of $45.00 for each. You will be given the option to add this service during your booking process.

Pets

A $35.00 cleaning fee will be added for any size pet. (Even if it is a
service Dog)

Do you charge any taxes in addition to the fare?

We do not charge any tax on our fares.

Do we have to share the vehicle with other passengers?

No. We only provide private non-stop services.

Are all the passengers included in the fare I was quoted?

Yes. The fare is based on the total number of passengers you have
entered.

What time should I select for my pickup time at the airport?

We suggest 20 minutes after your domestic flight arrival time, and 45
minutes after your international flight arrival time.

Gratuity – (Normal gratuity amount is 20%)

Fares do not include Gratuity. If you wish to tip your driver, it would be greatly appreciated. You may do so using any of the following options.

1. Cash to driver – (preferred)

2. Text your driver the dollar amount or a percentage you would like them to add to your reservation and we will email you the updated receipt.

Flight Delays/Early arrivals

We only track Airport flight arrivals. You need to provide us with the correct airline/flight number so that we can track your flight to accommodate an earlier/delayed arrival.

Where to meet the driver when arriving at the airport/cruise port

Curbside Pickups

Right in front of your terminal. Do Not go to the Uber/Lyft/Taxi transportation lot outside the airport.

We will email/text you your drivers contact information within an hour prior to you pickup time. 

Once you are outside right in front of your terminal and ready for pick up, you are to contact your driver directly. 

Meet & Greet

Your driver will be waiting for you inside the airport terminal in front of the baggage claim holding a sign with your name. There will be an additional $85.00 fee for this service plus parking fees.

Changes/cancellations

All changes, cancellations and rescheduling must be requested in writing by emailing us at agent@247ride.com or simply reply to the itinerary email you received from 24-7 RIDE. For these change requests to be considered valid, you must receive a written reply from 24-7 RIDE confirming the changes.

You cannot change the original location of your pick up and drop-off address. You must cancel and book a new reservation.  

Pickup Times – What is considered on-time pickup

Arriving up to 15 minutes after the scheduled pick-up time would be considered on-time pick-up.

In a rare event if the driver arrives late to your pickup location, there will be no refund, or any discounts should you choose to wait and take the ride.

Airport pick-ups – in case of heavy traffic inside the airport, it can take the driver up to 30 minutes to get to you once you are ready for your pick-up.

Rescheduling policy

No charge to reschedule the date and time of your reservation more than 24hrs before your pickup time.  

No rescheduling is allowed within the 24hrs window prior to your pickup time, for any reason. If you need to reschedule, you will need to cancel the existing reservation and book a new one. (Refer to the cancellation policy below).

You cannot reschedule a future reservation to be picked up in the next 24hrs. You will need to cancel that reservation and book a new one. (Refer to cancelation policy below)

Cancellations

There will be a 50% fee for canceling your reservation for any reason. 

No refund should you choose to cancel your reservation within the 24 hour window prior to your pickup time, (for any reason).

No rescheduling is allowed within the 24hrs window prior to your pickup time, for any reason. If you need to reschedule, you will need to cancel the existing reservation and book a new one. (Refer to the cancellation policy below).

You cannot reschedule a future reservation to be picked up in the next 24hrs. You will need to cancel that reservation and book a new one.

Refunds

Refunds usually show in your account within 10 business days.

Delayed/Early Pick-Up Charges and Waiting Charges

Flight arrives early – we will reschedule your pickup time to 20 minutes after a domestic flight landing time and 45 minutes after an international flight landing time. The early pick-up charges are calculated at a rate of $1.50 for each minute that the schedule was adjusted to an earlier pick-up time and $1.50 for each additional minute you are delayed after the new pick-up time or up to the allotted delayed time before marking the reservation as No-Show No-Refund. If we do not hear from you, these charges will accumulate for up to 2 hours before marking your reservation as customer No-Show, No-Refund. 

Note: If we are unable to reschedule you to an earlier pick-up time, you must wait for your original pick-up time. 

Flight arrives late – a delayed pick-up fee will be applied at a rate of $1.50 for each minute past your original scheduled pick-up time up to 2-hrs before marking your reservation as customer No-Show, No-Refund. If our schedule allows, these charges will 
add up to the point you are picked up, or we can no longer wait. 

For all other pick-up locations – there will be a $1.50 charge for each minute you are delayed past your scheduled pick-up time up to the point where everyone is on board and the driver is ready to drive off, or all the way up to the point where the driver can no longer wait and marks your reservation as Customer No-Show, No-Refund.

No-Show – No Refund

Non-Airport pick-ups – the driver will wait up to 5 minutes after your scheduled pickup time before marking your reservation as No-Show (No Refund). However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

For all Airport arrivals – we allow up to 20 minutes after a domestic flight landing time and 45 minutes after an international flight landing time before marking the reservation canceled, No Show – No Refund. However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

It is your responsibility to provide us with the correct flight information at the latest 3 hours prior to your pickup time so that we can track your flight and to insure pickup. If you do not provide us with correct flight information more than 3 hours to your pickup time, we will show up and if you are not ready at your original request pickup time, we will mark your reservation as Customer No Show – No Refund. However, if the driver’s schedule allows, he will wait for you for up to 2 hours past your pickup time and waiting charges will apply.

For all other pick-up locations, the driver will wait up to 5 minutes after your scheduled pickup time before marking your reservation as No-Show (No Refund). However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

Change of Vehicle/Service Type

It is possible that due to an unforeseen situation the vehicle you have ordered might not be available at the time of the service. Instead of cancelling your reservation and leaving you stranded, you authorize 24-7 RIDE to assign the next available vehicle that will accommodate the same number of passengers and luggage in your party. If the new vehicle assigned costs less in fare, 24-7 RIDE will refund you the difference. If the new vehicle assigned costs more in fare, you authorize 24-7 RIDE to charge the additional cost in fare. 24-7 RIDE will notify you of the additional fee in writing via text or email as soon as we become aware of the situation.  

Traffic Delay Charges

All our rates are calculated based on Google Maps 4:00 am fasted non-traffic travel time option. We charge $2.00 for each excess minute your travel time is increased due to the following conditions from the moment your driver is summoned to the point of drop-off.

– Airport/Cruise Port traffic
– Slower traffic flow
– Traveling during rush hour traffic 

– Freeway closure

– Delays caused by accidents

Toll Roads & Parking Fees

24-7 RIDE does not cover “The Toll Roads” and parking fees. Should the drivers find it necessary to use “The Toll Roads” to get to and or transport passengers to their destination, 24-7 RIDE will charge these fees to the same card used for the reservation.
  

Disputes & Chargeback Fees

Your bank does not charge you a fee when you
dispute a charge against 24-7 RIDE. However, the banking institutions will charge 24-7 RIDE up to $50.00 for each transaction you dispute against us. You agree & acknowledge that 24-7 RIDE will charge you a $50.00 fee for each transaction that is disputed by you through your banking institution.  We strongly advise you to read our terms and conditions carefully and call our office with any questions or concerns you may have so that we can address them and avoid having you pay for these charges.

Here is an example of how these $50.00 charges can add up:

1. The first charge/transaction will be when you book, and we charge you card.
 

2. You call to request to have an extra stop added to your trip. This will be the second charge/transaction.

3. You ask the driver to add the tip to your reservation at the end of your trip. This will be the third charge/transaction. 
 

4. You request to have your reservation rescheduled and a rescheduling fee was applied. This will be the fourth charge/transaction.

5. Waiting charges added due to the driver waiting more than the allotted wait time. This will be the fifth charge/transaction.
  

Although all these charges are part of the same reservation, they are each considered a separate transaction in the eye of the banks. For each line item that you dispute, there will be a $50.00 dispute fee. Let’s say you dispute all five transactions. You will be charged $50.00 X 5 = $250.00

Temporary Authorization Fee

Please be advised that at times, depending on the reservation and other factors, 24-7 RIDE will put a temporary hold on your credit card. This is only a hold and not a charge. This hold will be in addition to what was already paid for the reservation. The average amount of the hold can be equal to double the amount of the original fare amount. This temporary 2 – 5 business day hold is necessary in case there are additional charges such as, waiting charges, additional passengers that were not part of the original reservation, last minute extra stop request by you along the way, damage to the vehicle cause by passengers, traffic delays, just to name a few. This hold will be released once your ride is completed minus any additional charges should there be one.

In an even the temporary authorization hold gets declined, you will be notified via email to release the hold or complete the authorization form that is emailed to you. If you do not comply, the reservation will be canceled, and our cancelation policy will apply.   
  

Liability

The company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. The sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid by the customer. The driver has the right to terminate the run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in our vehicles. Overtime pay will apply after the first 1 minute of prearranged time described on the run sheet. 24-7 RIDE is Not responsible for delays or the termination in winter caused by unsafe road conditions (e.g., not salted, accidents, etc.). Not responsible for articles left in the vehicle. Vehicles cannot be loaded beyond seating capacity.

Site Terms of Use

Thank you for visiting the 24-7 RIDE website titled www.247RIDE.com (the Site). In return for gaining access to the Site and using it, you agree to be bound by the following Terms of Use without limitation or qualification; therefore, please review this Policy before proceeding. If you do not agree with this Terms of Use Policy, do not access, and use the Site. 24-7 RIDE reserves the right to change this Terms of Use Policy and to make changes to any of the products or programs described on the Site at any time without notice. Any revisions are binding on you; and therefore, you should periodically visit this page when you use the Site to review the current Terms of Use Policy that binds you. 24-7 RIDE from time to time enters into agreements with third parties to provide our customers with the opportunity to obtain special services and information offered by the third parties. You will not be in violation of this Terms of Use Policy when acting in accordance with the terms of use policies of any such programs.

By using this site, you represent and warrant that you are 18 years of age or older and possess the legal ability to agree to the terms of this Terms of Use Policy. You also agree to indemnify, defend, and hold harmless 24-7 RIDE and its affiliates, from and against all claims, demands, proceedings, suits, and actions arising from your use of this Site.

This web site may contain inaccuracies and/or typographical errors, 24-7 RIDE, may change, or improve the content of this Site at any time and without notice. 24-7 RIDE makes no warranties as to the completeness or accuracy of the content of this Site. The use of the Site is at your own risk. The content of the Site is “as is” and without warranty of any kind either express or implied, including without limitation any implied warranties of expectation of privacy, fitness for a particular purpose, merchantability, non-infringement, or title. In no event will 24-7 RIDE, and its affiliates, be liable for any damages whether consequential, direct, incidental, indirect, or otherwise arising from or connected with the use of the Site or any of its content.

When you provide us with information about your travel, you agree that the information will be accurate. We agree to use this information in a manner consistent with our privacy policy, which can be reviewed by clicking on “Privacy Policy” at the bottom of any page. While we take steps to safeguard and prevent unauthorized access to your private information, we are not responsible for the acts of those who may gain unauthorized access to the information, and make no warranty, express or implied that we will be able to prevent unauthorized access to your private information. In no event will 24-7 RIDE, and its affiliates, be liable for any damages whether consequentially, directly, incidentally, or indirectly arising out of or in any way connected with a third party’s unauthorized access to your information.