24-7 Ride’s Most Frequently Asked Questions

24-7 Ride’s Most Frequently Asked Questions

Child Safety Seats

24-7 RIDE recommends that small children 5 years and under be secured in
a child restraint seat for transportation. It is s the responsibility of a
child’s parent or caregiver to provide the Child Restraint System when
transporting children in van and/or private sedan.  24-7 RIDE does offer
One Infant/child seat and 1 Booster seat for an additional cost of $35.00 for
each. You will be given the option to add this service during your booking
process.

Pets

A $35.00 cleaning fee will be added for any size pet. (Even if it is a
service Dog)

Do you charge any taxes in addition to the fare?

We do not charge any tax on our fares.

Do we have to share the vehicle with other passengers?

No. We only provide private non-stop services.

Are all the passengers included in the fare I was quoted?

Yes. The fare is based on the total number of passengers you have
entered.

What time should I select for my pickup time at the airport?

We suggest 20 minutes after your domestic flight arrival time, and 45
minutes after your international flight arrival time.

Change of vehicle/service type

It is possible that due to an unforeseen situation the vehicle you have
ordered might not be available. In this situation, a different vehicle type
will be sent to avoid leaving you stranded. The replacement vehicle will still
accommodate the number of passengers and luggage in your party. If the new
vehicle assigned costs more in fare, 24-7 RIDE will waive the difference. If
the vehicle assigned costs less in fare, 24-7 RIDE will refund you the difference.
You agree that there will be no refund should choose to cancel your reservation
within the 24-hour window of your pickup time due to this vehicle change.

Toll Roads & Parking Fees

24-7 RIDE does not cover “The Toll Roads” and parking fees.
Should the drivers find it necessary to use “The Toll Roads” to get
to and or transport passengers to their destination, 24-7 RIDE will charge
these fees to the same card used for the reservation.

Gratuity – (Normal gratuity amount is 20%)

Fares do not include Gratuity. If you
wish to tip your driver, it would be greatly appreciated. You may do so using
any of the following options.

1. Cash to driver – (preferred) 
2. Text your driver the dollar amount or a percentage you would like them to
add to your reservation and we will email you the updated receipt. 

Flight delays or
early arrivals?

Airport arrivals only – you need to
provide us with the correct airline/flight number so that we can track your
flight and adjust your pickup time to ensure service. If you do not provide us
with the correct flight information to track your flight until after the
driver is on its way or already at the pick-up location, or, if the
airlines do not update their flight delays until after the driver is on the way
or already at the pick-up location, the driver will show up at the original
requested pick up time and waiting charges will apply. If the driver cannot
wait past the allowed waiting time, your reservation will be marked as customer
no-show with no refund. (Please refer to the Waiting Charges
& No-Show – No Refund
section below.)

If you provide us with the flight information after the
driver is already in route to your pick-up location when the driver is already
in rout  

If your flight comes early, you must
wait for your scheduled pickup time. However, if we can schedule you for pickup
sooner, we will do so, and a rescheduling fee will apply. 

Where do I meet my driver
when I arrive at the airport/cruise port?

Curbside Pickups

Right in front of your terminal. Do
Not go to the Uber/Lyft/Taxi transportation lot outside the airport.
Once you are outside right in front of your terminal and ready for pick up, you
are to call us at:  

888.700.1222 Option (1) 

M-F 8:00 AM – 10:00 PM 
S-S 9:00 AM – 10:00 PM 

Or 

Driver directly 

Please check your email and text
sometimes prior to your arrival for your driver’s direct contact
information. 

Meet & Greet

Your driver will be waiting for you
inside the airport terminal in front of the baggage claim holding a sign with
your name. There will be an additional $65.00 fee for this service plus parking
fees.     

Changes/cancelations

All changes, cancellations and
rescheduling must be requested in writing by emailing us at
agent@247ride.com or simply reply to the itinerary email you received from 24-7
RIDE. For these change requests to be considered valid, you must receive a
written reply from 24-7 RIDE confirming the changes.     

Pickup Times – What is
considered on-time pickup?

Arriving 15 minutes prior and 15
minutes after the scheduled pick-up time would be considered on-time pick-up.
Should the driver arrive early, it will not count towards waiting charges.

In a rare event if the driver arrives
late at your pickup, there will be no refund, or any discounts should you
choose to wait and take the ride. 

Rescheduling policy

No charge to reschedule your
reservation more than 24hrs to your pickup time. 

No rescheduling is allowed within the
24hrs window prior to your pickup time, for any reason. Except if it is due to
flight arrival delays. Otherwise, you must cancel and book a new
reservation. (Refer to cancelation policy below)

If you do not provide us with the correct flight
information to track your flight until after the driver is on its way or
already at the pick-up location, or, if the airlines do not update their
flight delays until after the driver is on the way or already at the pick-up
location, the driver will show up at the original requested pick up time and
waiting charges will apply. If the driver cannot wait past the allowed waiting
time, your reservation will be marked as customer no-show with no refund.
(Please refer to the Waiting Charges & No-Show, No Refund

section below.)

A 30% charge (whichever is higher) is applied for each time we need
to reschedule your pick-up time to accommodate any flight arrival time
changes.

You cannot reschedule a future
reservation to be picked up in the next 24hrs. You will need to cancel that
reservation and book a new one. (Refer to cancelation policy below)  

Cancellations

An additional 30% charge will be
placed on your credit card should you choose to cancel your reservation more
than 24hrs prior to your pickup time. The original fare amount will be refunded
within 10 business days. 

No refund should you choose to cancel
your reservation less than 24 hours from your pickup time.

Refunds

Refunds usually show in your account
within 10 business days.  

Waiting Charges 

For all Airport arrivals, the allowed
waiting time is 20 minutes after domestic flight arrival time and 45 minutes
after international flight arrival times. After that there will be a $1.50
charge for each additional minute.

For all other pick-up locations, the first 10 minutes are
free. After that there will be a $1.50 charge for each additional minute.

It is your responsibility to provide
us with the correct flight information and notify us of any changes. If you do
not provide us with correct flight information to track your flight, the driver
will show up at your requested pick-up time and the above waiting charges will
apply.

No-Show – No Refund

The driver will wait 10 minutes after
your scheduled pickup time at no charge before marking your reservation as
No-Show (No Refund). However, if the driver’s schedule allows, the driver will
wait, and the above waiting charges will apply.

Change of vehicle/service
type

It is possible that due to an
unforeseen situation the vehicle you have ordered might not be available. In
this situation, a different vehicle type will be sent to avoid leaving you
stranded. The replacement vehicle will still accommodate the number of passengers
and luggage in your party. If the new vehicle assigned costs more in fare, 24-7
RIDE will waive the difference. If the vehicle assigned costs less in fare,
24-7 RIDE will refund you the difference. You agree that there will be no
refund should choose to cancel your reservation within the 24-hour window of
your pickup time due to this vehicle change.

Toll Roads & Parking
Fees

24-7 RIDE does not cover “The
Toll Roads” and parking fees. Should the drivers find it necessary to use
“The Toll Roads” to get to and or transport passengers to their
destination, 24-7 RIDE will charge these fees to the same card used for the
reservation.

Liability 

The company is not liable in the event
of mechanical breakdown while on charter and will only be responsible for
making up lost time at a mutually agreed date. The client assumes full
financial liability for any damage to the vehicle caused during the duration of
the rental by them or any members of their party. A fee of 100.00 for each
carpet or seat burn. The sanitation fee is 250.00. Alcohol Consumption and drug
use is prohibited by law. Any fines will be paid by the customer. The driver
has the right to terminate the run without refund (if there is blatant
indiscretion on the part of the client(s)). It is Illegal to stand through the
sunroof. Smoking is not permitted in our vehicles. Overtime pay will apply
after the first 10 minutes of prearranged time described on the run sheet. Not
responsible for delays or the termination in winter caused by unsafe road
conditions (e.g., not salted, accidents, etc.). Not responsible for articles
left in the vehicle. Vehicles cannot be loaded beyond seating capacity.

Site Terms of Use  

Thank you for visiting the 24-7 RIDE
website titled www.247RIDE.com (the Site). In return for gaining access to the
Site and using it, you agree to

be bound by the following Terms of Use
without limitation or qualification; therefore, please review this Policy
before proceeding. If you do not
agree with this Terms of Use Policy, do not access, and use the Site. 24-7 RIDE
reserves the right to change this Terms of Use Policy and to
make changes to any of the products or programs described in the Site at any
time without notice. Any revisions are binding on you; and
Therefore, you should periodically visit this page when you use the Site to
review the current Terms of Use Policy that binds you. 24-7 RIDE
from time to time enters into agreements with third parties to provide our
customers with the opportunity to obtain special services and
information offered by the third parties. You will not be in violation of this
Terms of Use Policy when acting in accordance with the terms of use
policies of any such programs.

By using this site, you represent and
warrant that you are 18 years of age or older and possess the legal ability to
agree to terms of this Terms
of Use Policy. You also agree to indemnify, defend, and hold harmless 24-7 RIDE
and its affiliates from and against any and all claims, demands,
proceedings, suits, and actions arising from your use of this Site.

This web site may contain inaccuracies
and/or typographical errors, 24-7 RIDE, may change, or improve the content of
this Site at any time and
without notice. 24-7 RIDE makes no warranties as to the completeness or
accuracy of the content of this Site. The use of the Site is at your own
risk. The content of the Site is “as is” and without warranty of any
kind either express or implied, including without limitation any implied
warranties of expectation of privacy, fitness for a particular purpose,
merchantability, non-infringement, or title. In no event will 24-7 RIDE, or
its affiliates are not liable for any damages whether consequential, direct,
incidental, indirect, or otherwise arising from or connected with the use
of the Site or any of its content.

When you provide us with information
about your travel, you agree that the information will be accurate. We agree to
use this information in a
manner consistent with our privacy policy, which can be reviewed by clicking on
“Privacy Policy” at the bottom of any page. While we take steps
to safeguard and prevent the unauthorized access to your private information,
we are not responsible for the acts of those who may gain
unauthorized access to the information, and make no warranty, express or
implied that we will be able to prevent unauthorized access to your
private information. In no event will 24-7 RIDE, and its affiliates be liable
for any damages whether consequentially, directly, incidentally, or
indirectly arising out of or in any way connected with a third party’s
unauthorized access to your information.