airport shuttle service - shuttle to lax - sna and lgb

(888) 700-1222

24-7 Ride’s Most Frequently Asked Questions

Is the gratuity included in the fare?

Fares do not include Gratuity. If you wish to tip your driver, it would be greatly appreciate. You may do so at the end of your trip with cash or have the driver add your desired dollar amount or percentage to your reservation. we will then send you an updated receipt to your email.

Child Safety Seats

24-7 RIDE recommends that small children 5 years and under be secured in a child restraint seat for transportation. It is s the responsibility of a child’s parent or caregiver to provide the Child Restraint System when transporting children in van and/or private sedan.  24-7 RIDE does offer One Infant/child seat and 1 Booster seat for an additional cost of $20.00 for each. You will be given the option to add this service during your booking process.

Pets

$35.00 cleaning fee will be added for any size pet.

Do you charge any taxes in addition to the fare?

We do not charge any tax on our fares.

Do we have to share the vehicle with other passengers?

No. We only provide private non-stop services.

Are all the passengers included in the fare I was quoted?

Yes. the fare is based on the total number of passengers you have entered.

What time should I select for my pickup time at the airport?

We suggest 20 minutes after your domestic flight arrival time, and 45 minutes after your international flight arrival time.

What if my flight is delayed or arrives early?

It is your responsibility to provided us with the correct flight information and notify us of any changes. We do not penalize you for any flight delays as long as we are notified prior to a driver being assigned to your reservation. If the flight delay occurs after a driver has been assigned, there will be a 20% charge for adjusting your pick up time or rescheduling. We keep electronic time stamped logs of when a driver has been assigned in our dispatch software for evidence.

At the same time, if your flight comes in early, you are to wait for your scheduled pickup time. However, we will always do our best to get a driver to you earlier.

Where do I meet my driver when I arrive at the airport?

Right in front of your terminal. Do Not go to the Uber/Lyft/Taxi transportation lot outside the airport. Your driver will be reaching out to you sometime prior to your pick up time via text and calls. He will be waiting for you outside the airport awaiting your call. You are to contact him once you are outside by the curb in front of your terminal and ready for pick up. He will then drive up to you within minutes to pick you up.

Communications on Changing/canceling an existing reservation

For any changes or cancelations to be considered valid, you must receive an email or text confirmation from 24-7 RIDE.

Pickup Times – What is considered on-time pickup?

Due to traffic and other unforeseen circumstances that could occur while the driver in route, arriving 15 minutes prior and 15 minutes after the scheduled pickup time would be considered on-time pickup. Should the driver arrive early, it will not count towards waiting charges.

Rescheduling

There are no charges for rescheduling your reservation as long as we are notified prior to a driver being assigned to you. We keep electronic time stamped logs of when a driver has been assigned in our dispatch software for evidence.

There will be a 20% charge for any changes to your pick up time after a driver has been assigned. This can be due to but not limited to flight delays or flight changes in order to provide you with on time service.
There will be no refund should you choose to reschedule your reservation after a driver has been assigned and we have no availability to meet your new requested pickup date and time. We keep electronic time stamped logs of when a driver has been assigned in our dispatch software for evidence.
There will be no refund if you request to reschedule your reservation while the driver is already in route or already at the pickup location and a new reservation needs to be made.

Cancellations
20% cancellation fee for any reason.
There will no refund should you choose to cancel your reservation within 24 hours window to your pickup time.
There will be no refund should you choose to reschedule your reservation after a driver has been assigned and we have no availability to meet your new requested pickup date and time. We keep electronic time stamped logs of when a driver has been assigned in our dispatch software for evidence.

Refund

Refunds usually show in your account within 10 business days.

Waiting Charges

All Airport/Port arrivals. The first 20 minutes for domestic and first 45 minutes for international flight arrival time are for free. After that there will be  $1.50 charge for each additional minute the driver waits. For flight delays or early arrivals please refer to “Rescheduling” paragraph above.

For all other pickup locations, the first 10 minutes are free. After that a $1.50 for each additional minute will apply.

No-Show – No Refund

The driver will wait 10 minutes after your scheduled pickup time at no charge before marking your reservation as No-Show (No Refund). However, if the driver’s schedule allows, the driver will wait and the above waiting charges will apply.

Toll Roads & Parking Fees

24-7 RIDE does not cover “The Toll Roads” and parking fees. Should the drivers find it necessary to use “The Toll Roads” to get to and or transport passengers to their destination, 24-7 RIDE will charge these fees to the same card used for the reservation.

What are the restrictions on luggage?

It is best to always follow luggage policy of the airlines. A good rule of thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height), or if you’ll be carrying a surfboard, crate, skis or other large items, please call our customer service to provide you with an appropriate vehicle that will accommodate you.

Who can I call for Lost & Found–?

For lost items please call us at 888.700.1222 or e-mail us at customerservice@24-7RIDE.com

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