24-7 Ride’s Most Frequently Asked Questions
Is the gratuity included in the fare?
Child Safety Seats
24-7 RIDE recommends that small children 5 years and under be secured in a child restraint seat for transportation. It is s the responsibility of a child’s parent or caregiver to provide the Child Restraint System when transporting children in van and/or private sedan. 24-7 RIDE does offer One Infant/child seat and 1 Booster seat for an additional cost of $35.00 for each. You will be given the option to add this service during your booking process.
$35.00 cleaning fee will be added for any size pet. (Even if it is a service Dog)
Do you charge any taxes in addition to the fare?
We do not charge any tax on our fares.
Do we have to share the vehicle with other passengers?
No. We only provide private non-stop services.
Are all the passengers included in the fare I was quoted?
Yes. the fare is based on the total number of passengers you have entered.
What time should I select for my pickup time at the airport?
We suggest 20 minutes after your domestic flight arrival time, and 45 minutes after your international flight arrival time.
Where do I meet my driver when I arrive at the airport?
Right in front of your terminal. Do Not go to the Uber/Lyft/Taxi transportation lot outside the airport. Your driver will be reaching out to you sometime prior to your pick up time via text and calls. Driver will be outside the airport awaiting your call. You are to contact him once you are outside by the curb in front of your terminal and ready for pick up. He will then drive up to you within minutes to pick you up.
Meet & Greet
You driver will be waiting for you inside the airport terminal in front of the baggage claim holding a sign with your name. There will be an additional $65.00 fee for this service plus parking fees.
What if my flight is delayed or arrives early?
Airport arrivals – you are to provide us with correct airline/flight number so that we can track your flight and adjust your pick up time to insure service (rescheduling fee may apply). If you do not provide us with the correct flight information to track your flight, the driver will show up at your requested pick up time and if flight is delayed, waiting charges will apply. (Please refer to the Waiting Charges section below.)
If your flight comes in early, you are to wait for your scheduled pickup time. However, if we can schedule you for sooner pickup, we will do so and a rescheduling fee will apply.
All changes, cancellations and rescheduling must be requested in writing by emailing us at email@example.com or simply reply to the itinerary email you received from 24-7 RIDE. In order for these change requests to be considered valid, you must receive a written reply from 24-7 RIDE.
Pickup Times – What is considered on-time pickup?
Arriving 15 minutes prior and 15 minutes after the scheduled pick-up time would be considered on-time pick-up. Should the driver arrive early, it will not count towards waiting charges.
In a rare event where the driver will be more than 15 minutes late past your pickup time, there will be no refund or any discounts should you choose to wait and take the ride.
No charge to reschedule you reservation more than 24hrs to your pickup time.
There will be an additional 20% charge if either of the following scenarios takes place.
1. If you reschedule your reservation within 2 to 24hrs window prior to your pick up time.
2. If we reschedule your pick-up time to accommodate any flight delays or early arrivals. If the flight delays multiple times, there will be 20% charge for each delay.
You cannot reschedule your reservation within the 2hrs window prior to your pickup time. You will need to cancel with no refund and book a new reservation.
You cannot reschedule a future reservation to be picked up in the next 2hrs. You will need to cancel that reservation and book a new one. (look at cancelation policy below)
An additional 20% charge will be placed on your credit card should you choose to cancel your reservation more than 24hrs prior to your pickup time. The original fare amount will be refunded within 10 business days.
No refund should you choose to cancel your reservation less than 24 hours to your pickup time.
Refunds usually show in your account within 10 business days.
For all Airport arrivals, the first 20 minutes for domestic flights and the first 45 minutes for international flight arrival times are for free. After that there will be $1.50 charge for each additional minute. For all other pick-up locations, the first 10 minutes are free.
It is your responsibility to provide us with the correct flight information and notify us of any changes. If you do not provide us with a correct flight information to track your flight, the driver will show up at your requested pick-up time and the above waiting charges will apply.
No-Show – No Refund
The driver will wait 10 minutes after your scheduled pickup time at no charge before marking your reservation as No-Show (No Refund). However, if the driver’s schedule allows, the driver will wait and the above waiting charges will apply.
It is possible that due to an unforeseen situation the vehicle you have ordered might not be available. In this situation, a different vehicle type will be sent to avoid leaving you stranded. The replacement vehicle will still accommodate the number of passengers and luggage in your party. If the new vehicle assigned costs more in fare, 24-7 RIDE will wave the difference. If the vehicle assigned costs less in fare, 24-7 RIDE will refund you the difference. You agree that there will be no refund should choose to cancel your reservation within the 24 hours window of your pickup time due to this vehicles change.
Toll Roads & Parking Fees
24-7 RIDE does not cover “The Toll Roads” and parking fees. Should the drivers find it necessary to use “The Toll Roads” to get to and or transport passengers to their destination, 24-7 RIDE will charge these fees to the same card used for the reservation.
Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate the run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in our vehicles. Overtime pay will apply after the first 10 minutes of prearranged time described on the run sheet. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the vehicle. Vehicles cannot be loaded beyond seating capacity.
What are the restrictions on luggage?
It is best to always follow luggage policy of the airlines. A good rule of thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height), or if you’ll be carrying a surfboard, crate, skis or other large items, please call our customer service to provide you with an appropriate vehicle that will accommodate you.
Who can I call for Lost & Found–?
For lost items please call us at 888.700.1222 or e-mail us at customerservice@24-7RIDE.com