FAQ

Child Safety Seats – Car seats 

24-7 RIDE recommends that small children 5 years and under be secured in a child restraint seat for transportation. It is the responsibility of a child’s parent or caregiver to provide the Child Restraint System when transporting children in a van and/or private sedan. 

24-7 RIDE does offer One Infant/child seat and 1 Booster seat for an additional cost of $45.00 each. You will be given the option to add this service during your booking process.

Pets

A $35.00 cleaning fee will be added for any size pet. (Even if it is a service Dog)

Do you charge any taxes in addition to the fare?

We do not charge any tax on our fares.

Do we share the vehicle with other passengers?

No. We only provide private non-stop services.

Are all the passengers included in the fare I was quoted?

Yes. The fare is based on the total number of passengers you have entered.

What time should I select for my pickup time at the airport?

We suggest 20 minutes after your domestic flight arrival time, and 45
minutes after your international flight arrival time.

Gratuity – (Normal gratuity amount is 20%)

Fares do not include Gratuity. If you wish to tip your driver, it would be greatly appreciated. You may do so using any of the following options.

1. Cash to driver – (preferred)

2. Text your driver the dollar amount or a percentage you would like them to add to your reservation and we will email you the updated receipt.

Flight Delays/Early arrivals

We only track Airport flight arrivals. You need to provide us with the correct airline/flight number so that we can track your flight to accommodate an earlier/delayed arrival.

Where to meet the driver when arriving at the airport/cruise port

Curbside Pickups:

Right in front of your terminal. Do Not go to the Uber/Lyft/Taxi transportation lot outside the airport.

We will email/text you your drivers contact information within an hour prior to
your pickup time. 

Once you are outside right in front of your terminal and ready for pick up, you are to contact your driver directly. 

Meet & Greet:

Your driver will be waiting for you inside the airport terminal in front of the baggage claim holding a sign with your name. There will be an additional $85.00 fee for this service plus parking fees.

Rescheduling policy

No charge to reschedule the date and time of your reservation more than 24hrs before your pickup time.  

No rescheduling is allowed within the 24hrs window prior to your pickup time, for any reason. If you need to reschedule, you will need to cancel the existing reservation and book a new one. (Refer to the cancellation policy below).

You cannot reschedule a future reservation to be picked up in the next 24hrs. You will need to cancel that reservation and book a new one. (Refer to cancelation policy below)

Cancellations

There will be a 50% fee for canceling your reservation for any reason. 

No refund should you choose to cancel your reservation within the 24-hour window prior to your pickup time, (for any reason).

If you change flight number within the 24-hrs window prior to your pickup time, you will be canceled with no refund and a new reservation must be made.  

If your flight is delayed more than 3 hours or if the delay pushes your pickup time to after midnight, your reservation will be canceled with no refund and a new reservation must be made on our website.

We only track Airport flight arrivals. It is your responsibility to provide us with the correct flight information and notify us of any changes. If you do not provide us with correct flight information at least 3 hours prior to your scheduled pick-up time to track your flight, and you are not ready at your scheduled pick-up time, your reservation will be canceled and marked as Customer No Show – No Refund. However, if our schedule allows, we will accommodate your reservation for up to two hours before marking your reservation as Customer No-Show and No-Refund or all the way up to the point you are picked up or our schedule no longer allows. 

Please refer to our No rescheduling is allowed within the 24hrs window prior to your pickup time, for any reason. If you need to reschedule, you will need
to cancel the existing reservation and book a new one. (Refer to the
cancellation policy below).

You cannot reschedule a future reservation to be picked up in the next
24hrs. You will need to cancel that reservation and book a new one.

At time drivers can be a little late due to unforeseen situations. Please allow a 20-minute delay when scheduling your pickup time. There will be no refund if you cancel your ride before the allotted 20 minutes driver late arrival to you is up.

Refunds

Refunds usually show in your account within 10 business days.

No-Show – No Refund

Non-Airport pick-ups – the driver will wait up to 5 minutes after your scheduled pickup time before marking your reservation as No-Show (No Refund). However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

For all Airport arrivals  – If you have provided us with the correct flight information
– we allow up to 20 minutes after a domestic flight landing time and 45 minutes after an international flight landing time before marking the reservation canceled, No Show – No Refund. However, if the driver’s schedule allows, drivers will wait for up to 2 hours before marking your reservation as No-Show, No-Refund. Waiting charges will apply.

It is your responsibility to provide us with the correct flight information at the latest 3 hours prior to your pickup time so that we can track your flight and to insure pickup. If you do not provide us with correct flight information more than 3 hours to your pickup time, we will show up and if you are not ready at your original request pickup time, we will mark your reservation as Customer No Show – No Refund. However, if the driver’s schedule allows, he will wait for you for up to 2 hours past your pickup time and waiting charges will apply.

For all other pick-up locations, the driver will wait up to 5 minutes
after your scheduled pickup time before marking your reservation as
No-Show (No Refund). However, if the driver’s schedule allows,
drivers will wait for up to 2 hours before marking your reservation as
No-Show, No-Refund. Waiting charges will apply.